Being able to keep track of a hardware or software issue from start to finish helps us deliver better solutions. Recently, we added a trouble ticket system to do just that. For both outsourced IT at support.virtualsands.com and development at support.ender-design.com our goal is to not miss critical information and make sure the ball isn't dropped on either end. Your business day is hectic and it's easy to lose sight of a minor problem until you need to be in that meeting and then the minor problem becomes a presentation crisis. In the long run, the system will also allow for more efficient solutions based on previous tickets.